Privacy Policy
Last updated: 4 September 2026
1. Who We Are
This website, personal-injury-claims-scotland.co.uk, is published and operated by OLA Consultants Ltd (company number 14446269, registered in England and Wales), trading as Personal Injury Claims Scotland. References to “we”, “us” and “our” in this policy mean OLA Consultants Ltd, which is the data controller responsible for the personal data you provide through this site. We are committed to protecting your privacy and to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
OLA Consultants Ltd is not a firm of solicitors. If you ask us to, we pass your details to Thompsons Scotland LLP so that a solicitor can advise you. That firm decides for itself how it uses your information from that point and is a separate data controller in its own right, with its own privacy policy. See section 6.
If you have any questions about this privacy policy or our data practices, or you want to exercise any of the rights in section 8, please contact us at:
- Email: [email protected]
- Phone: 0141 566 8059
- Post: OLA Consultants Ltd, 3 Sharrow Lane, Sheffield, England, S11 8AE
2. What Data We Collect
We may collect the following types of personal data:
- Identity Data: your full name
- Contact Data: your email address, phone number, and postal address
- Claim Data: details about your injury, accident circumstances, and any supporting information you provide
- Technical Data: IP address, browser type and version, time zone, operating system, and device information
- Usage Data: information about how you use our website, including pages visited and time spent
- Cookie Data: data collected through cookies and similar technologies (see our Cookie Policy)
3. How We Collect Your Data
We collect personal data through:
- Direct interactions: when you fill in our contact or claim assessment forms, call us, or correspond with us by email or phone
- Automated technologies: standard web server logs, which record technical data such as your IP address, when a page is requested
4. How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Lawful Basis |
|---|---|
| To pass your enquiry to Thompsons Scotland LLP so a solicitor can assess it | Legitimate interests — connecting you with a solicitor who can advise you, which is the reason you contacted us |
| To contact you about that enquiry | Legitimate interests — responding to a request you made of us |
| To handle the details of your injury or medical condition as part of the above | Article 9(2)(f) — necessary for the establishment, exercise or defence of legal claims (see section 5) |
| To keep the website working and secure | Legitimate interests — operating and protecting the site |
| To comply with legal obligations | Legal obligation |
5. Special Category Data
When you tell us about your injury or medical condition, that is health data, which UK GDPR treats as “special category” data and protects more strictly than ordinary personal data.
We process it under Article 9(2)(f) of the UK GDPR, which permits the processing of special category data where it is necessary for the establishment, exercise or defence of legal claims. That is precisely why you are telling us: so that a solicitor can work out whether you have a claim. Our lawful basis for the ordinary personal data that goes with it — your name and contact details — is legitimate interests, namely putting you in touch with a solicitor who can advise you.
We do not rely on your consent for this, so there is no consent for you to withdraw. That does not leave you without control: you can object to our processing, and you can ask us to delete your enquiry, at any time using the contact details in section 1. Section 8 sets out your rights in full.
Please send us only what is needed to assess whether you may have a claim. There is no need to include detailed medical records or clinical history in an enquiry form — if a solicitor takes your case on, they will ask you for what they need directly.
6. Who We Share Your Data With
We may share your personal data with:
- Thompsons Scotland LLP: the solicitors’ firm, regulated by the Law Society of Scotland (reg. no. 31477), that we send enquiries to so a solicitor can advise you. We send your enquiry to this firm and to no other. Once your details reach them they are a separate data controller and their own privacy policy applies.
- Service providers: the IT, hosting and email-delivery providers we use to operate this website and to send your enquiry on
- Legal and regulatory authorities: where required by law or to protect our legal rights
We do not sell your personal data to third parties. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for. For an enquiry made through this site, we retain your details for up to three years from the date of the enquiry, which reflects the three-year limitation period for personal injury actions in Scotland under the Prescription and Limitation (Scotland) Act 1973, and we then delete them. If you are not referred to a solicitor, or you ask us to delete your enquiry sooner, we delete it on request.
If your details are passed to Thompsons Scotland LLP, that firm sets its own retention period for the information it holds about you. Ask them directly, or see their privacy policy.
8. Your Rights Under UK GDPR
Under UK data protection law, you have the right to:
- Access: request a copy of your personal data
- Rectification: request correction of inaccurate data
- Erasure: request deletion of your data ("right to be forgotten")
- Restriction: request we restrict processing of your data
- Portability: request transfer of your data to another organisation
- Objection: object to processing based on legitimate interest
- Withdraw consent: where processing is based on consent, you may withdraw it at any time. We do not rely on consent for enquiries made through this site, so this right will not usually apply — object or ask for erasure instead
To exercise any of these rights, please contact us using the details in Section 1. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. International Transfers
We primarily store and process your data within the United Kingdom. If any data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.
10. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encrypted connections (SSL/TLS), access controls, and regular security assessments.
11. Cookies
Our website uses cookies. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.
Your use of this site is also governed by our terms of use. If you want to understand what this site is and who stands behind it before sending anything, read about this site.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.